Résumé
I am passionate about hospitality industry and I am experienced in tourism, gastronomy, guest welcoming and relationship management.
Thanks to my professionnal development, I am meticulous about details and proactive in my responsabilities.
I have cross-cultural communication skills and enjoy working in teams to produce the highest possible quality of work.
Expériences professionnelles
Food beverage coordinator - master's internship
GRAND HOTEL DE BORDEAUX & SPA
De Août 2014 à Février 2015
Part of Leading Hotels of the World group
- Reporting & Employee planning
- F&B offers : menu, thematic events (new year's eve 2015 : 150 guests in 2 restaurants, 2 more bars opening...)
- Benchmarks
- Helped increase groups restaurant frequentation and turnover by 10% (new menus, events, communication, company frequentation...)
Marketing & communication manager - master's internship
LES CRIQUETS***, APPART'HOTEL & GASTRONOMIC RESTAURANT
De Février 2014 à Juin 2014
- Wine club founder : monthly events (wine tasting courses and meeting with owner of Chateau)
- Event manager : thematic dinner, poker club tournament
- Advertising and Website manager
Assistant front office & back office manager
REXHOTEL****
De Septembre 2012 à Septembre 2013
Hotel / Restaurant / Meetings, designed by Philippe Starck
- Front & Back Office manager : hotel softwares, guests services
- Night Auditor
- Group manager : Tour de France, Jazz in Marciac, sports competitions...
- Partnership and public relation : contracts, sales representative
Wine business developper & tourism manager
CHATEAU DE MONS, CONSULAR CHAMBER OF AGRICULTURE
De Juillet 2010 à Juin 2012
> Wine production/Restaurant/Meetings/Hotel
- Wine tasting teacher for classes of 25 guests
- Multilingual wine cellar guide for 80 guests
- Partnership & negotiation
- Wedding & Tourism show manager
- Eventsplanner : Thematic week-end, private events, business meetings, associations
Courses operator
P'ARC EN CIEL - LEISURE PARKS
De Juillet 2008 à Août 2012
- Multilingual initiation (French/English/German) to 200 tourists/day and 80% of foreigners
- Emergency operation and security (Validated by degree)
- Courses instructor
Formations complémentaires
Master of Science 2 in International Tourism Marketing & Management
INSEEC
2014 à 2016
2 years Master program in international business school
Master 2 : Marketing, Geopolitic, Negotiation, E-reputation, Corporate Strategy, Account, International Business Law
Master 1 : Hospitality Management & Global Tourism - Supply Chain, Logistic, Purchase, Business English, Business Game
Professional Degree in Trade & Management in Tourism industry
Université Paul Sabatier (Toulouse III)
2012 à 2013
E-reputation, Economy, Tourism industry, Social media
HND in Organization of Local Tourism and Heritage
MFR - National speaker and lecturer performer
2010 à 2012
French tourism government
University degree in English Languages, Cultures and Literature
Université Michel de Montaigne (Bordeaux 3)
2010 à 2011
XVIII century literature, International culture, Languages
Baccalaureate in Science & Technology Management
High School - Marguerite de Filhol
2004 à 2007
Specialization in Marketing
Parcours officiels
Langues
Français - Langue maternelle
Anglais - Courant
Allemand - Technique
Compétences
Centres d'intérêt
- Football player in Merignac FC
- Wine & Spirits
- Geopolitic
- Jazz
- Interviews of artists: Talisco
- Fauve
- Art cinema
- Trips to UK - Germany - Spain - Belgium - Portugal - Italia