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Sébastien sebastien Rey

Customer Ecperience Manager - Sébastien Rey

sebastien.oudart@gmail.com

Résumé

10 years of experience in Residential Market , addressing Electricians, Influencers, Land developers, with commercial, digital marketing, technical and program management background. Passionate about leading cross-functional teams to create profitable solutions that bring value to the customer and the community.

I enjoy working on challenging and innovative topics in international environment and diverse organizations. Particularly interested in missions that leverage new technologies and trends to enhance the customer value proposition and create new business opportunities.

Endorsed for: Upstream & downstream marketing management / Business transformation / Omni-channel development / Value proposition creation / Customer insight centric / Cross-functional leadership / Pragmatic and out of the box / Commercial Acceleration / Retail / Electricians / Digital Marketing

Expériences professionnelles

Global electrician channel program director chez schneider electric

SCHNEIDER ELECTRIC FRANCE , Meylan

De Juillet 2016 à Aujourd'hui

As part of the Global Retail Commercial team, taken on responsibility for the Electrician program.

Developing and implementing a framework for Electrician channel management in the way to enhance our knowledge, intimacy and coverage in all geographies covered by the group.

Digital customer experience manager

SCHNEIDER ELECTRIC FRANCE , Rueil-malmaison

De Avril 2014 à Juillet 2016

Lead the Digital Transformation in France, min order to support SE commercial transformation & boost services growth

"Digital enablers" portfolio : Web, Apps & Configurators, Partners' portal, Marketing Automation, Data, Connected offers & services

• Clarify: define & structure the Digitization strategy and ambition across all France entities
• Prioritize: design customer journeys and identify key touch points where digitization can significantly transform customer experience
• Align: coordinate businesses marketing, sales force, communication, support and IT teams to deploy strategy, centralize efforts & create synergies across projects
• Measure: define & measure digital performance, boost adoption & conversion
• Deliver: secure implementation of critical digital enablers with local and Corporate stakeholders
• Drive change: structure project to switch from “pop-corn” innovation to an impactful Digitization strategy, incubate projects, cross-fertilize ideas, challenge contributors Voir moins

National key accounts manager - residential specifier team

SCHNEIDER ELECTRIC FRANCE , Rueil-malmaison

De Octobre 2011 à Mai 2014

Regional sales manager

SCHNEIDER ELECTRIC FRANCE , Rueil-malmaison

De Septembre 2010 à Octobre 2011

Sales engineer

SCHNEIDER ELECTRIC FRANCE , Rueil-malmaison

De Décembre 2007 à Septembre 2010

Parcours officiels

INSEEC – Alpes-Savoie – ESC Chambéry – 2008

Langues

Français - Langue maternelle

Anglais - Technique

Compétences

Digital & mobile marketing
Marketing
Project management